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The Reference Interview: Best Practices/Dealing with Difficult Situations

The Reference InterviewJoin us for a discussion of the American Library Association’s Reference Interview Guidelines and an examination of the most common types of difficult patron interactions and reference desk situations. 

View Archived Webinar: Online

Presenters: Michael Noe and April Love from the University of Utah Marriott Library, and Meghan Hunt and Holly Whistler from Salt Lake County Library Services

Sponsors: The Utah Library Association’s (ULA) Reference and Adult Services Round Table (RASRT) and the Utah State Library Division

Audience: All Utah library workers

Date: April 14, 2015