Join us for a discussion of the American Library Association’s Reference Interview Guidelines and an examination of the most common types of difficult patron interactions and reference desk situations.
View Archived Webinar: Online
Presenters: Michael Noe and April Love from the University of Utah Marriott Library, and Meghan Hunt and Holly Whistler from Salt Lake County Library Services
Sponsors: The Utah Library Association’s (ULA) Reference and Adult Services Round Table (RASRT) and the Utah State Library Division
Audience: All Utah library workers
Date: April 14, 2015