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Volunteer Management Training

Learn effective volunteer management and retention practices.

In this 12-hour professional development course, trainees participate in review of the structure of a successful volunteer management program. The course is based on best practices from the International Council for Volunteer Administration. Learn More

In this 9-hour course, participants dive into 6 key leverage points to efficiently run a volunteer management program. Participating organizations are eligible for a Credential Badge from the Utah Nonprofits Association upon submitting 10 evidence items of implementation. Learn More

2018 Trainings

Cost: $75 for early bird. $100 regular. Includes materials, lunch, and light refreshments.

March 22 – 23, 8:30am – 4pm | Southwestern Utah
Level: Professional Development
Dixie Applied Technology College
Main Campus (NEW BUILDING)
610 S. Tech Ridge Dr.
St. George, UT 84770

May 9 – 10 | Salt Lake County
Level: Professional Development
Multi Agency State Office Building (MASOB)
Room 1019 A and B, at 195 N 1950 W, Salt Lake City.
Salt Lake City, UT 84116

*June 28-29, 9am – 3pm  | UNA Credential Badge Training
Level: Organizational Change
Mandatory Workshop – date TBD
Utah Nonprofits Association
Registration coming soon
*Date subject to change

About our Professional Development Volunteer Management Training

Utah has led the nation in volunteerism for 11 consecutive years. This abundant resource of human capital is a unique and powerful asset in our state that can address critical community needs such as literacy, unemployment, homelessness, healthcare access, and environmental conservation. 

The challenge we face is not a lack of interest in volunteering but a lack of capacity in much of our volunteer infrastructure. Volunteers are often inefficiently managed by the organizations who utilize them. Furthermore, many nonprofit and local government volunteer managers aren’t given the tools necessary to effectively engage and retain volunteers. 

UServeUtah’s Volunteer Management Training was created as a resource for organizations to more effectively and efficiently engage volunteers. Based on international best practice research, this 11-module training walks participants through foundational principles like developing volunteer job descriptions, recruitment, appropriate placement, orientation & training, supervision, and evaluation.

Upon completion of the program, coordinators have the necessary skills to:

  1. Assess volunteer needs and match those needs with the strategic goals of the organization.
  2. Develop relevant, competency-based volunteer roles and opportunities that attract and retain high caliber volunteers to address critical social needs in their communities.

In 2016, seven volunteer management trainings were held across the state from Ogden to St. George–including a customized version for Museum Managers developed in partnership with the Utah Division of Arts and Museums. Over 140 organizations were trained, including nonprofits, foundations, higher education institutions, and local government. 94% of participants reported an increase in both knowledge and skills after attending the training. Additionally, in a survey administered several months after training, over 70% of trained organizations implemented at least 8 of the 13-volunteer management best practices taught in the course. 

2016 attendee comments: 

  • I wish I had known of a training like this when I first started managing volunteers!
  • Our volunteer program looks completely different than it did before I did this training.
  • I had a wonderful time and felt that I got a lot out of my time here. Thank you very much. I will definitely recommend this course!

For more information, please contact Mary Buehler at or (801) 245-7283.