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Volunteer Management Training

Learn effective volunteer management and retention practices.

In this 12-hour professional development course, trainees participate in review of the structure of a successful volunteer management program. The course is based on best practices from the International Council for Volunteer Administration. Learn More

In this 9-hour course, participants dive into 6 key leverage points to efficiently run a volunteer management program. Participating organizations are eligible for a Credential Badge from the Utah Nonprofits Association upon submitting 10 evidence items of implementation. Learn More

Upcoming Trainings

Two-Session Museums Volunteer Management Training
November 29 & December 13 | Location: TBD, 9am-3pm
*Registration will open at a later date

Volunteer Management Training, December 5 – 6, 9am-4pm | Utah County
Mountainland Applied Technology College – Thanksgiving Point Campus
$75 early bird pricing until November 5th,  $100 after November 5th

About our Professional Development Volunteer Management Training

Utah has led the nation in volunteerism for 11 consecutive years. This abundant resource of human capital is a unique and powerful asset in our state that can address critical community needs such as literacy, unemployment, homelessness, healthcare access, and environmental conservation. 

The challenge we face is not a lack of interest in volunteering but a lack of capacity in much of our volunteer infrastructure. Volunteers are often inefficiently managed by the organizations who utilize them. Furthermore, many nonprofit and local government volunteer managers aren’t given the tools necessary to effectively engage and retain volunteers. 

UServeUtah’s Volunteer Management Training was created as a resource for organizations to more effectively and efficiently engage volunteers. Based on international best practice research, this 6-module training walks participants through foundational principles like developing volunteer job descriptions, recruitment, interviewing, placement, orientation & training, retention, and evaluation.

Upon completion of the program, coordinators have the necessary skills to:

  1. Assess volunteer needs and match those needs with the strategic goals of the organization.
  2. Develop relevant, competency-based volunteer roles and opportunities that attract and retain high caliber volunteers to address critical social needs in their communities.

In 2016, seven volunteer management trainings were held across the state from Ogden to St. George–including a customized version for Museum Managers developed in partnership with the Utah Division of Arts and Museums. Over 140 organizations were trained, including nonprofits, foundations, higher education institutions, and local government. 94% of participants reported an increase in both knowledge and skills after attending the training. Additionally, in a survey administered several months after training, over 70% of trained organizations implemented at least 8 of the 13-volunteer management best practices taught in the course. 

2016 attendee comments: 

  • I wish I had known of a training like this when I first started managing volunteers!
  • Our volunteer program looks completely different than it did before I did this training.
  • I had a wonderful time and felt that I got a lot out of my time here. Thank you very much. I will definitely recommend this course!

For more information, please contact Jacob Johnson at or (801) 245-7289.